Work carried
through to use.

Four examples of implementation and client delivery, from hands-on migration to enterprise rollout. I delivered these projects during employment; client details are anonymized.

From enterprise AI pilot to global launch

Client context
Global pharmaceutical enterprise
My role
Implementation Manager
Scope
12-month pilot · 60 power users · 9 client workstreams · 6 internal teams

Delivered during employment.

I led the implementation process: onboarding, delivery planning, requirements coordination, phased rollout, training and stakeholder communication.

Result

The pilot met its success criteria and progressed to a global launch for 20,000 users.

20,000 describes launch scope, not a measured active-user count.

Working through the delivery constraints

The client was evaluating an AI-powered scientific-literature platform under licensed-content constraints. I structured the pilot around incremental delivery and feedback, with demonstrations, workshops, Q&A and train-the-trainer sessions.

When the AI capability fell short of expectations, I brought the client’s requirements together with Product, the business unit and Engineering. We agreed what could be delivered within the content constraints and shortened the QA and demonstration cycle so the client could assess working software.

The July 2026 launch date was maintained. The implementation approach, tracking framework and presentation materials became reusable assets for colleagues. My responsibility was implementation and cross-functional delivery, not model development.

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From legacy data to 25 configured libraries

Client context
Global pharmaceutical company
My role
Delivery ownership and hands-on migration
Scope
50,000+ documents and metadata · 25 configured SaaS libraries

Delivered during employment.

I owned scoping, requirements, risks and timelines, and carried out mapping, validation, imports and library configuration. I also led issue resolution, QA, training, launch enablement and hypercare.

Result

50,000+ documents and metadata migrated into 25 configured SaaS content libraries.

Making the data and workflows usable

I worked with the client to obtain and normalize its legacy documents and metadata, design custom fields and library structure, and configure client-specific workflows. Duplicate checks, exception reviews and QA covered the data, libraries and workflows, with Product, business and Support teams involved where needed.

This was a separate engagement from the enterprise AI pilot.

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Three global accounts, one working setup

Client context
Multinational enterprise
My role
Implementation and stakeholder coordination
Scope
3 accounts consolidated into one 10,000-user account · approximately 30 stakeholders

Delivered during employment.

I led the consolidation, coordinating requirements, configuration decisions, quality assurance and client sign-off across regional teams and time zones.

Result

A single, fully working account, with full stakeholder sign-off and no outstanding issues.

10,000 describes account scope, not measured active use.

Making regional requirements work together

A twelve-month technical account review established how the existing setup worked and what needed to change. The consolidation involved different regional requirements, interpreters and multiple time zones.

I worked through conflicting requirements with the relevant groups, established who needed to contribute to each decision and who needed to approve it, and kept actions visible across the implementation. That connected the technical review to configuration decisions the stakeholders could sign off.

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An implementation the operations team could take forward

Client context
Global chemical company
My role
End-to-end implementation and handover
Scope
36 months · requirements through operational handover

Delivered during employment.

I carried the implementation through requirements scoping, system and workflow design, configuration, testing, training, launch, quality assurance and handover.

Result

The client’s operations team ran the platform independently after handover.

Preparing the people as well as the platform

The client needed a content-management solution that fitted its internal workflows. I translated those requirements into a practical configuration and delivery sequence, using testing and client feedback to check the fit.

Training covered both users and administrators: one group needed to work with the platform, the other to support and maintain it. I connected that training with the documentation and knowledge transfer the operations team needed to take over.

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